Friday, March 20, 2009

Outtakes

a tribute to my old job.

Agent 1- nickname: Dora
Meron siyang natanggap na tawag. Irate ang caller at naghahanap pa ito ng supervisor.. tinransfer ni Dora ang kausap sa Puerto Rico department sabay banta pang uulitin nya daw 'to next time. Note to all American insurance holders, dont be irate if you dont want to be greeted with "Gracias por llamar..."

**
Ito naman si Agent 2. nickname: Donna Cruz
Panalo lagi ang stats niyan pero ..

Ang gabi payapa, lahat ay tahimik, pati mga tala sa bughaw na langit -- D.C.

**
Agent 3 - nickname: Ball
isa sa mga rules namin sa calls ay magbuild ng rapport sa mga kausap.

caller: where are you from?
Agent Ball: the Philippines
caller: Oh really
Agent Ball: Yes! have you been here? I'll bring you to the all tourist spots here in the Philippines
(niyabang nya pa saming nagpalitan sila ng cellphone number ng caller)

minsan pa..
Agent Ball: How will you spend your weekend
caller : babbles something , how 'bout you
Agent Ball: I' ll drink beer!
caller: Oh yeah!

minsan pa..
Agent Ball:How old are you, ma'am?
caller: I'm 50
Agent Ball: you dont sound like you're 50, you sound younger!

**
Agent 3.1- siya pa rin 'to. pero ibang category lang.
caller: what's the first initial to your last name
Agent Ball: T (tee)
caller: T for what
Agent Ball: T for Terminator


**
Agent 4 nickname: Flor
Flor: which state are you calling from?
caller: Michigan,.. Which state are you calling from?
Flor: ummm, Manila.
caller: Manila? Where's that?
Flor: Manila! (tunog parang "youre so ignorant you dont know where it is")
caller: Oh..
--
Fact: we're not allowed to disclose that we're in the Philippines
***
Hay right now, I'm still having trouble with my resignation. I'm just trying to remember good times with this post. Pray that i'll be given peace of mind.

4 comments:

dotep said...

minsan masarap utuin yung mga customer eh... hehe....

pishnge said...

hahahaha Manila!.. hahaha irate agent??? haha.. kulet ng post na toh..

(o'-'o)

Free_Angie said...

Gaano ba kahirap maging call center agent?
I just wonder bakit di pewedeng sabihin na nasa Philippines kayo?

kcatwoman said...

@ dotep: grabe, nanguuto ka cguro ng customers no. ahaha. rapport tawag dyn pag sa call center ka

@ pishnge: kulit kasi nya di nya alam ang Manila.

@ Free angie: mahirap maging call center agent kasi panggabi, youre not in your elemnt.i dunno, may dala pa sila mga unan, .. tpos di pwedeng nsa philippines kasi sometimes may discrimination, that's just my opinion. thanks for your comment

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